Being able to communicate with your shared web hosting provider if you have any kind of questions or experience any issues is important and how quickly they will respond and take action can be essential, in particular when your site is business-oriented, as more downtime can often mean losing potential customers. The support solutions are also an easy way to distinguish genuine suppliers from resellers. The latter typically reply just to emails or support tickets and you will have to wait for a whole day or longer in order to receive an answer. If the trouble needs a few responses, you could end up losing a few days so as to have a basic problem fixed. When you use an authentic and reliable hosting provider, you should be in a position to get in touch with the support anytime and receive a quick response no matter what the problem or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Shared Web Hosting

We provide you with 24/7 customer, billing and technical support for all our Linux shared web hosting. Even if you aren't our client yet and you have some questions, we will assist you in a timely manner and give you the necessary info, to give you the choice to make an informed decision when you get a new website hosting account. We are available at any moment, including holidays and weekends, and we supply multiple means of communication to get in touch with us - live chat, phone, email messages and support tickets. To make things easier for you, we have a couple of phone numbers globally, so you'll be able to call the one that is closer to you. The max response time for the e-mail messages and your tickets is 1 hour. The actual response time is around 15-20 minutes, which means that you can forget all about waiting for days to receive support for some task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you pick, you'll be able to benefit from our 24/7 technical support services even on public holidays. Your sites will be available all of the time and so will we. With many different connection options, you'll be able to choose the most convenient method to contact us and learn more about our services in case you don't have an account yet, or ask for support if you're already among our customers. You're able to phone us, start a chat with a live agent, send an e-mail or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options feature 1-hour reply time warranty, even though it rarely takes more than 20 min to receive assistance irrespective of the complexity of the problem. With our customer and tech support services, we will be there for you whenever you need us, not several days after that.

24/7 Customer Support in VPS Web Hosting

If you rent a Virtual Private Server from our company, you can get in touch with us 24/7 for any kind of server-related issue or forvarious difficulties and questions with regard to the pre-installed software your server comes equipped with. In case you haven't obtained a virtual private server package yet, you can learn more information about our solutions by giving us a telephone call or by employing our live chat service. For more tech problems, you are able to send an email message or open a trouble ticket from your billing Control Panel and you'll get assistance within less than 1 hour regardless of the time of the day, even on weekends and holidays. The actual reply time generally doesn't extend past half an hour. If you'd like to have assistance for third-party software, you'll be able to take advantage of the Managed Services upgrade that you can add to each VPS package and our administrators will assist you with any installation or troubleshooting issue you could have experienced.

24/7 Customer Support in Dedicated Servers Hosting

We know how important it is to get well-timed support in general, let alone when you run a whole server, that's why every single dedicated server that we offer includes 24/7 support with 1-hour reply time warranty regardless of the matter. This service is absolutely free for all of the difficulties with your server or the software that was installed from our admins during the setup, which means that you are able to get in touch with us as many times as you would like, even during holidays. You can either open a ticket from your billing area or you can send an email message, and the actual response time for both rarely surpasses 30 mins as we have administrators available round the clock. In case you require general info about our servers or you have any kind of billing question/issue, you can also call one of the local telephone numbers that we have on as many as 3 different continents or you can use our live chat service and speak with an agent online. For third-party software assistance, we offer you a Managed Services upgrade, which you will be able to add to your server package from your billing Control Panel.