In case you have purchased a web hosting plan and you have certain questions in regards to a concrete feature/function, or if you have come across a certain challenge and you need assistance, you should be able to get in touch with the respective customer support staff. All web hosting companies deploy a ticketing system regardless of whether they provide other means of contacting them along with it or not, because the best way to tackle an issue most often is to submit a ticket. This kind of correspondence renders the responses exchanged by both sides easy to follow and enables the technical support staff members to escalate the case in the event that, for instance, an admin should get involved. Most often, the ticketing system is not directly connected to the hosting space and is part of the billing account, which suggests that you’ll have to use no less than 2 different accounts to get in touch with the client service staff and to actually administer the hosting space. Non-stop signing in and out of different accounts might often be a drag, not to mention the fact that it requires a very long period of time for the vast majority of web hosting providers to respond to the ticket requests themselves.

Integrated Ticketing System in Shared Web Hosting

In stark contrast with what you may find with a lot of other hosting companies, the ticketing system that we’re using with our Linux shared web hosting is included in the Hepsia Control Panel, which is included with all web hosting accounts. You won’t have to remember several log-on names and passwords, as you’ll be able to manage your tickets and the hosting account itself in one location. So, if you’ve got a query or come across an issue, you can touch base with our customer support staff members immediately. Our system offers a smart search option. This suggests that even if you’ve sent tons of tickets over the years, you’ll be able to find the one that you want in no time. Plus, you can check knowledge base recommendations for resolving commonly encountered predicaments.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it is far more convenient to manage everything in one location, which is why we have integrated a ticketing system into the in-house developed Hepsia hosting Control Panel, which is offered with each single semi-dedicated server account. This will allow you to handle the communication with our tech support team together with your web content, which means that you will not need to remember one more sign-on name for some other admin interface. You’ll be able to send a new ticket or to track down the status of an old one with less than several mouse clicks while you’re browsing the files within your semi-dedicated account. Moreover, you can search through older tickets using an intelligent search box or read relevant knowledge base articles, which provide solutions to commonly encountered difficulties. The integrated trouble ticket system is closely monitored 24-7 with the maximum response time being just 60 minutes, so there’ll always be somebody to help you.