A live chat is one of the many ways of communication supplied by some web hosting suppliers as part of their support service. Depending on the service provider, the chat is used for pre-sales, billing and/or tech assistance. This way of contact is quicker as compared to a support ticket and it'll make it much more unlikely to misspell or misunderstand something compared to a phone call with an agent. In addition, when the trouble that you have requires some time to be reviewed and resolved, you can do something different at the same time instead of just waiting, like you'd have to do when you call. Also, you can take advantage of a live chat support service without charge provided that you have web accessibility even if your website hosting supplier is based in another country and they do not have a local phone number you can call.

Live Chat Support in Shared Web Hosting

In addition to the phone and ticket support, we provide live chat support too. You can get in touch with us every single day, including weekends and holidays, and we can give you more information about the Linux shared web hosting that we supply in case you are not among our customers yet, or about basic and billing questions when you already have an account. Although for strictly technical matters you need to open a trouble ticket to the tech assistance team, because such matters will require more time to be taken care of, you can still contact us through our live chat for some technical info. For instance, we will help you set up an email address in your email client or troubleshoot a number of issues, saving you time and effort. Even if our phone lines are already off for the day, you can talk with a live person.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is designed for all of our prospective and present clients. In case you're looking for a new website hosting account, you are able to chat in real time to one of our representatives and obtain more details about our Linux semi-dedicated services so that you can select the optimal package for your sites. In the event that you already have an account with us, we can assist you timely with general, billing and first-level techmatters. Though in some instances you will have to open a support ticket since there are things that can't be resolved through a live chat, we will assist you with numerous common tasks, for instance installing an email account in an e-mail client or forwarding one domain to another. As a result, you'll benefit from prompt assistance and you'll save a long time.