One-Hour Response Guarantee in Shared Web Hosting
With a shared web hosting from us, you can forget about waiting for hours and hours, or even a whole day, to obtain an answer to a helpdesk ticket or an email. No matter when you contact us, we’ll get back to you within no more than 1 hour with any sales or technical queries that you might have. In fact, our real response time hardly ever surpasses 20 to 30 minutes. As we’re on duty 24 hours a day, 7 days a week, you will always get assistance in a well-timed fashion and we know just how crucial this is in the online age. As soon as you contact us, we’ll reply to your questions. In case you encounter any technical issue, we will solve it instead of you, or we will supply you with all the necessary information in case there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer service team reps will be at your service at all times and they’ll answer any trouble ticket that you post from our hosting Control Panel within only one hour. The ticket response time is guaranteed regardless of whether you’ve got a general query regarding your semi-dedicated server or you bump into a predicament and you won’t have to wait even that long for most issues. Regardless of what the nature of the issue is or what time it is, we’ll be there to help you, as we are available 7 days a week to attend to any billing, technical or general issue. If you contact us about anything that’s within our capacity, we will resolve it before we answer, which suggests that you won’t have to wait for hours or days while the problem persists. In case there is something that you need to do on your end, we will provide you with the required info – what workable solutions to try, what actions to take, etc.