Though this isn't the most importantaspect to help you distinguish a trustworthy shared web hosting supplier from a bad one and a reseller from a real supplier, having the option to call and talk with a live person is a sign that you aren't using the services of a one-person service provider and that you will be able to reach somebody when you're looking for support. The telephone support for website hosting services may vary from basic to experienced, thus the problems which can be resolved with a call differ based on the particular service provider. In the general case, these issues are simpler and feature billing or first level technical issues since more complex problems usually require a support ticket where both you and the sysadmins can track what's going on with a particular issue. Still, having the option to call your service provider can save you a lot of time and efforts for the countless small issues that may eventually appear at the time you manage your web hosting account.

Phone Support in Shared Web Hosting

We know that being able to speak with a live agent is rather important, for that reason we have 3 support lines all around the world (Australia, USA and UK) and you can contact us on the phone for 14 hours a day. If you consider obtaining one of our Linux shared web hosting, for example, you will be able to give us a call and find out more about our solutions before placing your order in order to ensure that we match all of the system requirements for your websites. After the order, you will be able to call us about any kind of sales and / or billing issues you may experience, or receive any general or basic tech info that you need. We have tried to find the optimal balance between telephone and ticket support, so for entirely technical matters you will have to use our ticketing system, which will make it easier to monitor the communication and any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

Every time you need more details regarding the Linux semi-dedicated services that we offer, you are able to call any of the three support lines that we have across the globe - in the United States of America, the United Kingdom and Australia. Thus, you're able to check ahead of time whether our services are appropriate for your websites. In case you are already our client and you own a semi-dedicated account, you will be able to reach us on the phone for 14 hours a day about any billing or general queries. For entirely technical problems you need to use our ticketing system and contact our technical support as sometroubles just need longer time to be dealt with, still we can assist you on the phone with various minor tech issues as well, saving you the time and efforts.