Phone Support in Shared Web Hosting
We know that being able to speak with a live agent is rather important, for that reason we have 3 support lines all around the world (Australia, USA and UK) and you can contact us on the phone for 14 hours a day. If you consider obtaining one of our Linux shared web hosting, for example, you will be able to give us a call and find out more about our solutions before placing your order in order to ensure that we match all of the system requirements for your websites. After the order, you will be able to call us about any kind of sales and / or billing issues you may experience, or receive any general or basic tech info that you need. We have tried to find the optimal balance between telephone and ticket support, so for entirely technical matters you will have to use our ticketing system, which will make it easier to monitor the communication and any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
Every time you need more details regarding the Linux semi-dedicated services that we offer, you are able to call any of the three support lines that we have across the globe - in the United States of America, the United Kingdom and Australia. Thus, you're able to check ahead of time whether our services are appropriate for your websites. In case you are already our client and you own a semi-dedicated account, you will be able to reach us on the phone for 14 hours a day about any billing or general queries. For entirely technical problems you need to use our ticketing system and contact our technical support as sometroubles just need longer time to be dealt with, still we can assist you on the phone with various minor tech issues as well, saving you the time and efforts.