Client Support Channels
A One–Hour Ticket Response Time Guarantee
Every single support request you send to us will be responded to within maximum 60 min. In case your ticket or e–mail needs additional assistance from a server administrator, we will without delay forward it and leave a note to notify you that your case is being worked on. If you order our Optional Managed Services package, any of the server management services included there will be executed at a time that is suitable for you.
A First–Class Client Care Service
- We’ll be online for you 24–7–365 to answer any queries that you may have about our Web Site Control Panel or any of the apps that we have installed for you on the dedicated hosting server. In case you also need assistance handling server management procedures, you can take a glance at our Optional Managed Services package, which includes data backup hard drive storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as troubleshooting and software installation procedures.
An Easy–to–Navigate Help Area
We have equipped our Web Site Control Panel with a fully detailed knowledgebase, which includes elaborate explanations of its features and functionalities. What’s more, we have created detailed video tutorials that will further explain to you how to perform a given operation or resolve a common problem. All the instructional articles and the tutorial videos are readily reachable from every Web Site Control Panel section via the Help and Videos buttons in the top right corner.