Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • In the Web Site Control Panel you’ll find an exhaustive Help section featuring a lot of educational articles and frequently asked questions. They are compiled by our support team of accomplished technicians. Simply fill in your question and our smart software will offer you the best answer.

  • Top quality support service

  • Video Tutorials

  • If you would like to watch how a task is executed or how an issue is taken care of, instead of just reading about it, take a look at our compilation of how–to video tutorials. They cover a variety of different topics and will help you quickly learn how to work with our Web Site Control Panel.

  • Intuitive help center

  • A 1–Hour Support Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24/7 tech support service and include a 60–minute response guarantee. Our expert support engineers will be available to you day and night and will rectify any issue that you could possibly come across within less than 1 hour after the client support ticket submission. Normally, a reply will be given to you in less than 20 minutes.