Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Response Warranty

  • Our team of techs will try their best to answer to your help demands in less than 1 hour. If, however, the situation you have encountered calls for help from our Admin =Department,= we’ll forward the ticket to the administrator on shift and will write a comment to notify you.

  • Top quality support service

  • Qualified Customer Assist Service

  • Our customer help staff is going to be working for you 24/7/365 to to attend to all assistance inquiry tickets that you submit. We offer customer help for all applications that are installed in advance on your machine. These include our custom developed Web Site Control Panel, the preferred Operating System and also the server management panel (with regards to the VPS type).

  • Intuitive help center

  • An Intuitive Help Section

  • An extensive and constantly updated article base is integrated into our custom–built Web Site Control Panel. It offers you quick tips about how to carry out all of the regular web site maintenance tasks. The Help section features extensive how to article tutorials and step–by–step video tutorials. You can access the Help area by clicking on the Help or Video buttons in the top right part of each Control Panel section.